The Google IT Support Professional Certificate introduces learners to troubleshooting, customer service, networking, operating systems, system administration and security. This certificate is for beginners – no prior experience is required.
Jobs after this certificate
This certificate prepares you for an entry-level role as an Information Technology Support Specialist, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. IT specialists solve technical problems at organizations of all sizes.
Skills you’ll learn
- Customer service
- Troubleshooting
- Network protocols
- Cloud computing
- Windows operating system
- Linux command line
- Systems administration
- Encryption algorithms and techniques
Opportunities for credits and credentials
The IT Support Professional Certificate recently secured a credit recommendation from the American Council on Education’s (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Now, learners can earn a recommendation of 12 college credits for completing the program–the equivalent of four college courses at the associate degree-level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
Certificate completers who also pass the CompTIA A+ certification exams will earn dual credential from CompTIA and Google.
Career resources
When you complete the Google IT Support Professional Certificate, you’ll gain access to free career resources, including a resume builder and mock interviews (a $79/month value), as well as an IT-specific job platform where you can browse and apply for roles.
80% of IT support learners report a career impact within 6 months, such as getting a raise or finding a new job2
$54,760 IT Support jobs median salary3A pathway to jobs
Completing the Google IT Support Professional Certificate is an important first step, but you’ll also be supported in the next one – the job search.
Once you complete a certificate, you can choose to share your information directly with top employers, including:
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- MORE
More opportunities for everyone
We are proud to offer financial assistance through grants and scholarships. To date, we have helped over 10,000 learners. Google.org is providing funding for need-based scholarships through nonprofits that serve underrepresented communities, including a $2.5 million grant to the United Service Organizations (USO) to provide training and career guidance for transitioning military personnel, military spouses, and veterans.
Introducing new Google Career Certificates
New certificates in UX design, data analytics and project management coming soon. Become job-ready in about 6 months, no prior experience required.
This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunity for all.
A pathway to jobs
80% of Google IT Support Professional Certificate learners in the U.S. report a career impact within 6 months, such as finding a new job, getting a raise, or starting a new business
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